Monday, October 29, 2018

Management of Change


INTRODUCTION


Major incidents such as fires, explosions and the release of toxic chemicals that cause fatalities, damages to the environment as well as to the facilities are real threats to the process industries. Unfortunately, such major incidents are becoming incrementally harder to control with the increasing scale and complexity of the modern chemical process industries (CPI). Large scale incidents like those in Flixborough (1974), Saveso (1976) and Bhopal (1984) caused much grief and are major tragedies that have forever altered the process industry landscape and have led to widespread changes in regulations and development of standards and management systems. As a result, In 1992, OSHA had published the PSM regulations to provide standards that covered processes to obtain and evaluate data regarding contractors' health and safety programs as well as the contractors' performance evaluation.

DEFINITION OF PSM:
The purpose of process safety management is to prevent or minimize the consequences of releasing hazardous chemicals in a facility or the environment surrounding a facility. Hazardous chemicals are those that may be toxic, reactive, flammable, explosive, or a combination of these properties. Industries handling hazardous chemicals are required to develop an effective PSM program that protects employees, contractors, and visitors of the facility. These industries include: petrochemical, pharmaceutical, paints, adhesives and sealants, food processing, industrial organics and inorganic, and paper mills.

ELEMENTS OF PSM:

The process safety management program is divided into 20 elements as follows:
  • Management Review and Continuous Improvement
  • Auditing
  • Measurement and Metrics
  • Incident Investigation
  • Emergency Management
  • Conduct Operations
  • Operational Readiness
  • Management of Change
  • Training and Performance Assurance
  • Contractor Management
  • Asset Integrity and Reliability
  • Safe Work Practices
  • Operating Procedures
  • Hazard Identification and Risk Analysis
  • Process Knowledge Management
  • Stakeholder Outreach
  • Workforce Involvement
  • Process Safety Competency
  • Compliance with Standards
  • Process Safety Culture
MOC:

Management of Change (MOC) is a best practice used to ensure that safety, health, and environmental risks and hazards are properly controlled when an organization makes changes to their facilities, operations, or personnel. Having a properly implemented MOC policy in place when implementing changes can help ensure that new hazards aren’t introduced and the risk levels of existing hazards aren't being increased. Inadequate MOC on the other hand has the potential to increase risks to the health and safety of employees and the environment.

When is MOC used…?

  1. Generally, a business need or opportunity becomes a project or business solution and requires changes in the workplace that can affect processes, systems, people, or organizational structure. Think about whether implementing this change improves your safety program and makes good business sense.
  2. One obvious benefit Management of Change gives is avoiding the consequences of unforeseen safety and health hazards through planning and coordinating the implementation of change in your facility. This is why Management of Change is required in the PSM rules when highly hazardous chemicals are used.
  3. While MOC is generally used to examine the effects of a proposed permanent change to a facility, temporary changes should not be overlooked. A number of catastrophic events have occurred over the years due to temporary changes in operating conditions, staffing, etc. For this reason, an effective MOC program should address all changes that could affect the safety of a facility or personnel, regardless of whether or not it is permanent.
What are the benefits of MOC…?

      It minimizes unplanned adverse impacts on system integrity, security, stability, and reliability for the business process being altered or added.
      It maximizes the productivity and efficiency of staff planning, coordinating, and implementing the changes.
      It provides a stable production environment.
      It ensures the proper level of technical completeness, accuracy of modifications, and testing of systems before implementation.
      It provides an appropriate level of management approval and involvement.

What is a Change…?

The MOC procedure must clearly define when it is and is not applicable. The site MOC procedure could be applicable to any change involving:
  • Plant: adding or removing plant hardware.
  • Processes: changing the plant control.
  •  People: changes to the organization supporting the plant.
§  Procedures: changes to operating procedures.

TYPES OF CHANGE THAT MAY BE EXCLUDED FROM THE MOC PROCESS:

REPLACEMENTS IN KIND (RIK):
Where an item is replaced with an identical item, usually in the course of routine maintenance, it is a direct like-for-like replacement.
v  THOSE COVERED BY ALTERNATIVE PROCESSES:
Where other specific and documented processes exist on site to manage specific changes, the MOC process will not be applicable. Common examples of these are:
1)    Larger projects or modifications, usually where designed and executed by a projects function.
2)    Certain (defined) changes in feed stock to the site or defined changes to operating modes.
3)    Instrument or control system changes within defined parameters.
4)    Changes or updates to operating procedures.
5)    Organizational changes.
·         The MOC process should apply equally to both permanent and temporary changes. In the case of temporary changes, the process must ensure that a clear time limit for the validity of the change is defined. After this time, the change should be properly reviewed and either granted an extension, be managed as a permanent change, or reverted to original condition.

·         The MOC process must apply to the removal of plant items or safeguards as well as their addition.

·         For plants that operate on a continuous basis, the process must define how emergency changes are managed – often known as emergency management of change (emergency MOC) – and how it is followed up by the days-based organization.

Although this list is not exhaustive, some typical changes that should be covered by the site MOC process unless covered by another process are:
      Any alteration to the plant that makes a change to the piping and instrumentation diagrams (P&IDs).
      Physical changes in the piping configuration, whether or not a P&ID change occurs.
      Changes in materials of construction.
      Changes to relief valve type or manufacturer, whether or not a set point/size change occurs.
      Changes to pump type, manufacturer, or impeller size or speed.
      Additions or removals to insulation or change of insulation type.
      Changes to plant structures, such as platform types,
materials of construction, or fireproofing.
      Electrical hardware changes in zoned areas.
      Alterations in control system hardware, such as changes to valve manufacturer, type, or trim.
      Changes to process control software, ESD logic, and alarm and trip settings.
      Changes (new supplier, type, increase, or decrease in rate) to process control chemicals or changes to process gases.
      Feedstock source, supplier, and quality changes.
      Product quality changes, including changes to product additives.
      Changes to operating modes, operating conditions, or operating envelopes.
      Changes to key spares suppliers (maintenance spares, lubricants, and so on).
      Suppliers of spares, lubricants, chemicals, and consumables.

The Contribution of MOC to Process Safety incident in the CPI:

CPI is often challenged with their operational excellent practices priority in safe operating process. Due to the amounts of dangerous substances handled in CPI and plants complexity, they are characterized with a major incident potential. Many major process incidents take place directly or indirectly related to process safety management elements and a lot of these incidents are in some way related to inadequate and / or inappropriate MOC which is one of the Process PSM elements. Due to the existence of ineffectiveness in managing changes, many organizations in CPI suffered tremendous losses. The mismanaged changes could have caused significant impacts on safety, environment, finance, community, and integrity and delivery schedule. It is a matter of fact that for business survival and continuity, changes are unavoidable in the workplace which can affect facilities, organizational structure, processes or systems.
The research on case histories incident investigation report revealed that 9.1 % of all incidents and precursor events in the CPI are MOC related. The significance of MOC or lack of it was never more apparent than in the Flixborough incident. The temporary modification to piping between cyclohexane oxidation reactors failed causing catastrophic incident in June 1974 resulting 28 employees killed and 89 employees injured which the incident was largely due to a mismanaged of change. Concerning the MOC, US-CSB (2001) has discussed two incidents that occurred in the United States in 1998.
The first incident in November 1998 involved a fire at an Equilon Enterprises oil refinery in Anacortes, Washington. The fire in the delayed coking unit caused six fatalities. The second incident in October 1998 involved a reactor vessel explosion and followed by fire at the CONDEA Vista Company detergent alkylate plant in Baltimore, Maryland that injured four people and caused extensive damage. There is a need for CPI to have MOC policies that include abnormal situations, changes to procedures, and deviations from standard operating conditions.
a.    Result and Discussion:
A total of 630 chemical process industry related incidents cases were reviewed for this research. Based on the statistic on PSM elements incident occurrence frequency, a frequency of 149 out of 1,633 incidents are contributed by MOC due to multiples causation.

MOC Incident Ranking:

Preliminary result shows that the contribution of MOC failure to CPI incidents is found to be 9.1 %. It ranked top number 6 behind the other 5 PSM elements of process hazards analysis (17.7 %), operating procedure (17.6 %), employee participation (11.5 %), training (11.3 %) and mechanical integrity (10.1 %) as demonstrated in Figure 1. It is worthwhile to study due to MOC related incident cases are not decreasing over the period of study and its potential in contributing to major incidents.



MOC Typology:
From the results of study, requesting system change demonstrated the highest percentage contribution of 45.6 % in MOC typology failure frequency. Breakdown/ failure system change ranked number 2 contributing to 30.9 % followed by temporary system change of 10.1 %, administrative system change of 8.1 % and organization system change of 5.4 % as shown in Figure 2.











MOC incident main factors:
An important aspect of MOC related incident cases study is to identify main failure factors for preventing similar event from recurring. Other main failure factors are personnel competency, resources limitation, human factor, inadequate tools and equipment, lack of supervision, cost control, pressure and stress from management which can directly or indirectly contribute to MOC failure.
The three major common main failure factors namely the lacking in management involvement, inadequate in procedure and risk assessment.
a.    Requesting System Change
b.    Breakdown / Failure System Change
c.    Temporary System Change
d.    Administrative System Change
e.    Organization System Change

a.    Requesting System Change:

r  Objective:
      Modification to achieve higher production rate.
      Modification to achieve better product quality.
      Change of production type with existing operating facilities and system.
      Replacing different type of equipment / instruments to achieve higher production rate or better equipment integrity.
      Operating control system change.
       Process line change.
      Start up and shutdown system change.
       Complete system change involving equipment, instruments, procedures, organization, and process.
      Setting higher production output without equipment / instruments upgrade (changing operating parameter, higher temperature, pressure, flow, human limitation).
r  Main Failure Factor:
      Lack of Management involvement.
      In-adequate of Procedure.
       In-adequate of risk assessment
       Lack of Competency personnel
      Resources limitation
      Human factor
      In-adequate Tools and Equipment
      Lack of Supervision
      Lack of Communication
      Cost control

b.    Breakdown / Failure System Change:
r  Objective:
      Equipment breakdown / failure change
      Piping / vessel or high corrosion effect change
      Sudden / urgent shutdown operating change
      Change to prevent safety issue
r  Main Failure Factor:
      Lack of Management involvement
      In-adequate of risk assessment
      In-adequate of procedure
      Cost control
      Tools & Equipment
      Pressure and stress (time constrain)

c.    Temporary System Change:
r  Objective:
      Temporary by pass normal operating system to keep operation process running with part of the system / equipment taken out for service or replacement
      Temporary interlock by pass
      Temporary safety protective devises by pass
      Chemical substitution
      Temporary changing different material and or chemical
r  Main Failure Factor:
      Lack of Management involvement
      In-adequate of risk assessment
      In-adequate of Procedure
      Tools and Equipment

d.    Administrative System Change:
r  Objective:
      Changing SOP / work flow for operational and safety issue
      Changes in establish training method to software method
      Change in operation parameter, limit, control
      Change procedure from hard to soft copy
r  Main Failure Factor:
      Lack of Management involvement
      In-adequate of Procedure
      In-adequate of risk assessment
      In-adequate of Training

e.    Organization system change:
r  Objective:
      Manpower (work force / reduction / work distribution)
      Contractors / vendors change
      Work pattern change
      Human behavior change (emotional / feeling)
      Cost saving implementation
      Restructuring (competency)
      Policy change
      Stake holder change
      Business unit change
      Realign audit function
r  Main Failure Factor:
      Lack of Management involvement
      In-adequate of Procedure
      Human factor
      Lack of Competency
      Cost control
      Pressure and stress
KEY ROLES REQUIRED TO OPERATE THE MOC PROCESS:
Each site will have its own organizational structure and may have different titles for the key job roles within the organization. However the following key roles in the MOC process must be fulfilled in some way on each site.


v  MOC Owner:
The process requires a person who takes overall ownership for driving the change through the MOC process. This person will also typically:
• Produce a written proposal for initial approval.
• Ensure that the key people are involved at the right times.
• Ensure that the process has been followed properly.
The owner may not be a fixed role within the organization – it often varies depending on the nature of the change. Although the most common owners will probably be members of the operations staff, it may be from a discipline appropriate to the type of change being proposed. For example, a piping change would typically be owned by mechanical engineers, a process or relief change by process engineers, and so on.
v  Risk Assessment Authority:
MOC process requires risk assessment processes appropriate to the size and nature of the change to be selected and executed. Sites require a person or person(s) who are capable of taking this view and supporting the execution of these processes to be appointed. It is considered good practice that the risk assessment authority is independent of the change being made.

v  Discipline Engineers:
Depending on the nature of the change, a number of different disciplines may input into the MOC process. As highlighted earlier, one of the discipline engineers may also be the owner of that change.
Discipline engineers may need their input to the MOC process to be checked or verified by the corresponding technical authorities on site, depending on their level of seniority or experience.

v  MOC Approval:
There are a number of approval steps in the MOC process. The precise number of sign off steps will be site specific and
may involve budget-related approvals in addition to safety and hazard evaluation type steps.

The MOC approval on site must be an appropriate, competent (often senior) person relevant to part of the site which the change affects. MOC approvals are often senior members of the operations staff.
KEY STEPS IN THE MOC PROCEDURE:

1)    MOC Initiation, Initial Approval and Registration:
When an applicable change is required on a site, a written summary of the proposed change should be produced for review and initial approval and authorization by one of the MOC approves on site. Once approved, this initiation step then requires:
·         Assignment of an owner/coordinator for the MOC (the MOC owner).
·         Registration of the change within the site MOC system.
2)    Production Of A Design:
The purpose of this step is to ensure that a suitable design is made by a competent person. This initial design then forms the basis of the risk assessment processes that are performed. The MOC owner should ensure that a suitable design has been made, bearing in mind the following practices:
·         Checking that the design satisfies the fundamental requirements of the MOC.
·         Consulting with all appropriate disciplines
·         Documentation of all calculations, referring to appropriate standards
·         Following the site internal technical processes for approval of the design.

3)    Choice And Execution Of Risk Assessment Processes
The risk assessment element is central to the whole MOC process. It ensures that all of the consequences of the change are fully understood, with all risks appropriately managed.

The first step is to determine which risk assessment processes will be used for the specific change under consideration. It is normal that different levels or types of risk assessment processes can be used within the MOC procedure, appropriate to the size and / or significance of the change being made.

Good practice is that the selection of risk assessment processes must be done by the identified risk assessment authority. Sometimes a structured approach, such as a complexity test, is used to assist the selection of the appropriate risk assessment process.

ΓΌ  Sites should have at least two levels of process available:
              I.        Short Form/Checklist Methods:
These can either be paper or software based. In order to use this methodology, sites should have a suite of checklists available to be used for different types of
change. Note that:
·         The risk assessment authority should approve which checklists are applicable to the change in question.
·         Actions from the checklists must be recorded in the MOC documentation system.
·         Each checklist must be formally signed/authorized when it is completed

            II.        Full Hazard Analysis:

It is expected that for larger and more complex changes a more in depth, rigorous method of hazard analysis will be performed. In many cases, the HAZOP process will be the most appropriate one to use. Some key points are:
·         That the HAZOP is based on a fixed/frozen design (it is not a design process).
·         That the HAZOP team leader is trained and competent to lead a HAZOP study.
·         That the HAZOP team leader is independent of the change owner or site.
·         That the appropriate disciplines are included in the HAZOP team and that they have appropriate knowledge of the plant and the change.
·         That the team has all of the appropriate documentation and enough time to perform the HAZOP study.

           III.        Engineering Design, Construction, And Installation:

Progression to the design, construction, and installation of the change should only occur after the appropriate completion of the risk assessment processes. This is often a stage where the site may also have formal steps in the process relating to budgetary approval for the change. The site should have access to the appropriate capability to design the modification to the relevant codes and standards, either through its own organization or the use of third parties.

          IV.        Pre-Commissioning:

Prior to the commissioning of the change, a number of check steps must be performed. Together these are often called a PSSR or pre startup safety review. The PSSR could consist of a number of different elements depending on the nature and complexity of the change. As a minimum, it is expected that the PSSR will cover:

      Verification that the change has been properly installed according to the design. This usually involves the act of punch listing the change in the field.
      Completion of the writing of, or changes to, any operating procedures required by the change.
      Training of relevant personnel appropriate to the change and any changes to the operating procedures.
      Notification of any other personnel as required.

           V.        Final Authorization And Commissioning:

Typically the designated MOC approval performs a review of all of the MOC steps and checks that the process has been followed and the correct individuals involved. This person then approves or
rejects the change as suitable for commissioning.

          VI.        CLOSE-OUT:

The close-out part of the process involves ensuring that all of the follow-up actions after commissioning of the change are completed. This should include (but not be limited to):
      Update of the drawings, data sheets, and other key documents to “as built” status.
      Identification of new required spares and the addition of these to stock.
      Any performance testing being completed and documented.
      Registration of new plant items in the maintenance management and inspection systems.
      Any changes to operating procedures required after commissioning made and appropriately communicated.
      Completion of any incomplete actions associated with the change (from the risk assessment processes, from pre-commissioning punch listing, and so on).

The close-out processes required are often themselves identified on a checklist of potential actions and steps. They will be different depending on the nature of the change.
For temporary changes (handled under a temporary MOC), one of the key and final actions is the return of the plant to the original design. The MOC Owner should retain formal ownership of the change, and the MOC documentation should remain at “open” status within the tracking system until all of the close-out processes are completed.
KEY PERFORMANCE INDICATORS:
Each site should routinely produce KPIs to monitor the performance and health of its MOC system. The KPIs should be produced monthly and be reviewed at an appropriate site forum, such as the site process safety management committee. Routine KPIs would typically include:
      Total number of open MOCs, with some details showing when they were originally raised.
      The number of MOCs raised in the review period.
      The number of emergency MOCs raised in the review period.
      The number of temporary MOCs, and identification of any which are overdue.
      The number of completed MOCs with open and with overdue close-out actions.
      The number of incidents and near miss reports attributable to failures in the MOC process. It is expected that the discovery of any change that was not handled using the MOC system would be raised as a near miss report.
In the case of overdue temporary changes and overdue actions, it is often useful to identify which MOC owners the overdue items are associated with.


APPENDIX 1
ABBREVIATIONS

      i.        CPI: Chemical Process Industries
    ii.        PSM: Process Safety Management
   iii.        MOC: Management of Change
   iv.        SOP: Standard Operating Procedure
    v.        KPI: Key Performance Indicators
   vi.        OSHA: Occupational Safety and Health Administration
  vii.        RIK: Replacement In Kind




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